Refund Policy

🚀 Return & Refund Policy – FlipJetPro™

 

At FlipJetPro™, your experience matters. We know online shopping can feel uncertain—especially when buying gifts or fun gadgets for kids. That’s why we stand behind our products and aim to make every order smooth, reliable, and worry-free.

 

 

 

Return & Refund Policy

 


 

14-Day Return Eligibility

 


We offer refunds within 14 days only in the following cases:


 

Damaged or Defective Item

 


If your FlipJetPro™ arrives damaged or defective, contact us at support@flipjetpro.com within 48 hours of delivery with a clear photo or video of the issue.


Once verified, we will either:

 

  • Send a free replacement, or

  • Issue a full refund once the product is shipped back to us

 


(whichever you prefer).


Conditions:

 

  • Item must be in original packaging

  • Item must not show signs of use

  • Return request must be submitted within 14 days of delivery

 

 

 

 

Change of Mind (Unopened Items Only)

 


If you’ve changed your mind, we accept returns on unopened and unused products.


⚠️ Opened or used FlipJetPro™ units cannot be returned due to handling, safety, and product integrity reasons.

 

 

 

Return Shipping

 

 

  • Customers are responsible for return shipping unless the product was received damaged or defective.

  • Our warehouse is located in China, and all returns must be sent there.

  • We strongly recommend using tracked shipping.

  • We are not responsible for returns lost in transit.

 

 

 

 

Refund Process

 


Once your return is received and inspected, we will notify you of approval.

If approved, refunds are issued back to your original payment method within 3–5 business days.


Refunds cannot be issued for orders already shipped unless the item is damaged or incorrect.

 

 

 

Order Cancellations

 


Mistakes happen — we get it.


 

Cancellations within 1 Hour

 


We accept cancellations within 1 hour of placing your order.

Email us at hello@flipjetpro.com with your order number and we’ll cancel it instantly.


 

After 1 Hour

 


Once an order has been processed or prepared for shipping, it can no longer be cancelled without a ÂŁ4 handling/restocking fee.


If the order has already shipped, you may still request a return in accordance with this policy.

 

 

 

Haven’t Received Your Refund?

 


If your refund hasn’t appeared:

 

  • Check your bank or payment method

  • Allow 2–3 business days

  • Still nothing? Email hello@flipjetpro.com

 

 

 

 

Incorrect or Incomplete Address Policy

 


Please double-check your shipping details at checkout.


We are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.


If your parcel is returned to us, we may resend it for a small postage fee:

 

  • ÂŁ10 for a FlipJetPro™

  • (For bundles, cost may vary depending on weight)

 

 

 

 

Received the Wrong Item or a Damaged Product?

 


Contact us within 48 hours of delivery with:

 

  • Your order number

  • A photo or video of the issue

 


We’ll fix it quickly and make sure you receive the correct item.

 

 

 

Gift Orders

 


If you received a FlipJetPro™ as a gift, we can issue store credit (digital gift card) once the returned item is received and approved.

 

 

 

Need Help?

 


Our support team is here for you.


đź“© hello@flipjetpro.com


We’re always happy to help with anything you need. Enjoy flying your FlipJetPro™!